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 Games Workshop Customer Service.

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GKP
Hellion


Posts : 46
Join date : 2013-03-09

PostSubject: Games Workshop Customer Service.   Mon Mar 18 2013, 03:07

So I bought a pack of finecast Wracks today. 4/5 are perfect, but the fifth, as well as the weapon sprue are quite mangled. I'm going to tall customer service tomorrow, but does anybody have an experience with this sort of thing?
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Zaakath
Hellion


Posts : 98
Join date : 2012-09-28
Location : Pennsylvania

PostSubject: Re: Games Workshop Customer Service.   Mon Mar 18 2013, 03:32

There should be some sort of batch number on the packaging (which I hope you still have); which they'll typically ask for, shouldn't be hard to get it replaced.
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Count Adhemar
Dark Lord of Granbretan
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Posts : 7196
Join date : 2012-04-26
Location : London

PostSubject: Re: Games Workshop Customer Service.   Mon Mar 18 2013, 09:13

I would imagine they are fairly used to dealing with complaints of this nature. Mad

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DeathGlam
Hellion


Posts : 43
Join date : 2013-02-12

PostSubject: Re: Games Workshop Customer Service.   Mon Mar 18 2013, 13:26

They will replace it, no big deal in my experiance of calling them over the years.
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Shadows Revenge
Hierarch of Tactica
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Posts : 2587
Join date : 2011-08-10
Location : Bmore

PostSubject: Re: Games Workshop Customer Service.   Mon Mar 18 2013, 14:49

I have gotten replacement parts from them. They have a really nice customer service policy actually after the whole failcast incident. And even before that were very relax. Heck you might even get a whole new box Razz (I know they did that for me when I had a problem with my metal incubi)

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Crazy_Ivan
Wych
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Posts : 506
Join date : 2012-04-10
Location : Wellingborough

PostSubject: Re: Games Workshop Customer Service.   Mon Mar 18 2013, 15:09

They are pretty good as far as customer service is concerned they will replace it, they even replaced my brass deck plates for my tantalus when i had lost them!
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GKP
Hellion


Posts : 46
Join date : 2013-03-09

PostSubject: Re: Games Workshop Customer Service.   Mon Mar 18 2013, 20:03

Well, I just talked to Andrew, and he said he is going to replace the messed up mini and weapon sprue. Honestly, I hope they do send a whole box. This was my first finecast purchase, and I was not impressed.
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Aschen
Sybarite
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Posts : 261
Join date : 2013-01-06

PostSubject: Re: Games Workshop Customer Service.   Mon Mar 18 2013, 21:57

Well it all depends on whats easier for them to send. Someone at my shop ordered some Hydra's for Fantasy, and....after 3 different complaints about missing one of the head sprues...he has 3 different hydras, and not a full one....its humorous, but annoying..
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